Contacting Proctorio for Assistance

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The easiest way to contact Proctorio for issues accessing an exam, or for multiple failures of the Exam Pre-Checks. 

On an exam page in Canvas, click the Proctorio Shield located in the upper-right corner of Google Chrome. (View the image below to see where the shield is located.)

Once you click the shield, select "Live Chat" to initiate a chat with Proctorio and get immediate assistance.

proctorioshield.png

If you prefer to contact Proctorio via phone, you can view their phone number on this Canvas page: (You must be logged in to view this page)

https://frontiernursing.instructure.com/courses/103/pages/getting-started-with-proctorio-student-guide?module_item_id=16527 

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