The easiest way to contact Proctorio for issues accessing an exam, or for multiple failures of the Exam Pre-Checks.
On an exam page in Canvas, click the Proctorio Shield located in the upper-right corner of Google Chrome. (View the image below to see where the shield is located.)
Once you click the shield, select "Live Chat" to initiate a chat with Proctorio and get immediate assistance.
If you prefer to contact Proctorio via phone, you can view their phone number on this Canvas page: (You must be logged in to view this page)