Anytime the access code box appears, two possible issues;
Google Chrome needs to update.
This can be done by clicking the three vertical dots in the top right of Chrome, then going down to Help > About Google Chrome. If an update is available, you will see it begin downloading and installing. It may already be downloaded and a Relaunch button appears. Click relaunch to apply the update. Once updated, try to access the quiz again.
If the above did not fix, Proctorio is missing an update.
To update Proctorio, click on the three vertical dots in Chrome like before but this time go to More Tools > Extensions. Find Proctorio on the extensions page, and click the trash can to remove it from Chrome. Once removed, go back to the exam and you will be automatically walked through re-installing Proctorio. Once re-installed, try to access the exam again.
If you need further assistance with this or any other issues, please give us a call.
IT Department- (859) 251-4545