If Proctorio is asking you for an access code to an exam, no worries. This is common and a fairly simple fix. First, you have to be in Google Chrome, or you will see this image.
Click on the "click here" link to download Chrome then go back to the exam.
If you are taking an exam for the first time on the machine in Google Chrome or you see this error;
Simply click on the "click here" link to download and enable the Proctorio extension.
If you are in Google Chrome, Proctorio is installed and you're still seeing the access code, here's what you need to do;
Click on the Google Chrome menu button, located in the top right-hand corner. Appears as three horizontal lines stacked on each other.
Go to Settings near the bottom of the menu.
On the left hand side of the tab that just opened, click on Extensions
Scroll to the bottom of the Extensions tab, you should see Proctorio listed there. If not, you will have to visit the Proctorio website to get the extension at- get.proctor.io (Just copy and paste that into your browser.)
If Proctorio is listed, ensure that it is checked Enabled out to the right, and that the box underneath "Allow in Incognito" is checked as well.
Close out the tab and return to the exam, you should now be able to go straight into the pre-exam checks.
If this did not work, reinstalling Google Chrome will more than likely resolve the situation, this was a suggestion straight from Proctorio and it does work the majority of the time. Aside from that, firewalls and anti-virus programs can block Proctorio. They pick up the software as unsafe and unknown and block it without asking. If you have Norton Security, this is likely the cause of your problem.
If you need further assistance with this or any other issues, please give us a call.
IT Department- (859) 899-2525